Welcome to SQUEEZEDOG.com - Terms and Conditions
We provide access to the squeeze.dog websites (the ‘websites’) and sell our products and services to you subject to the conditions described on this page. The squeeze.dog websites include, but not limited to, our online e-commerce websites, our social media website pages and sales channels (e.g. eBay, Amazon.com, Facebook, Twitter, Instagram etc.).
Kindly read this agreement carefully before using our websites. By using the websites, you acknowledge your agreement to be bound by our terms and conditions. You may also like to save a copy digitally or to print this agreement so that you can refer to it in case you have questions about the terms upon you agreed. This sale agreement will commence on the moment that you accept these terms and conditions. By checking the 'accept the terms' box during the checkout process, you are stating that you read and accepted this complete agreement.
To prevent misunderstanding, we define below the terminology used throughout this agreement. The following words applies to our Terms and Conditions, Privacy and Cookies Policy, Latex Clothing Handling & Care Notice and to our Disclaimer Notice.
You, Your, Yours, Customer, End-consumer refers to you, the private person accessing this website and the person accepting the Company’s terms and conditions.
Us or Party, refers to both the customer and ourselves, or either the customer or ourselves.
SQUEEZE.DOG, SD, The company, Ourselves, We and Us, refers to our Company (SQUEEZE.DOG Amsterdam).
Day refers to calendar day.
Consideration period refers to the period of time in which the customer can change his mind and cancel his order without any obligation.
E-commerce, online store, purchasing, refers to the process of buying physical goods or services on the internet.
The use of the above terminology in the singular, plural, and/or he/she/they, are taken as interchangeable and, therefore, refer to same.
2. Who are we?
SQUEEZEDOG.com and its sub websites domains are trading agents of the SQUEEZE.DOG clothing brand. SQUEEZE.DOG Amsterdam is registered in the chamber of commerce in AMSTERDAM under nr. 34305830. Its V.A.T nr. is NL220952358B01. SQUEEZE.DOG is the trademark name for manufacturing of, selling of and, trading of clothing and fashion accessories, offered by the SQUEEZE.DOG company through different distribution channels.
2.1 Identity of the company and contact Information
SQUEEZEDOG.com is owned and operated by S. Halperin and R.L Gonzalves;
Postal addressPOSTBUS 695241060 CN AMSTERDAMThe Netherlands
Phone number: 0634423250 Monday-Friday 10:00-18:00 Email: [email protected]
Chamber of commerce (KvK)number: 34305830 in Amsterdam
VAT identification number: NL220952358B01
3. Nature of activity
SQUEEZE.DOG websites offer customers products and services through different e-commerce channels. Sales are executed according to the 'distance selling' governing rules of the EU. All SD's products are delivered from AMSTERDAM through Dutch postal services (usually TNT post). SD's online store is available 24 hrs for ordering. Please note that you can not collect your purchased items in person. If you are unable to receive packages on your address, please contact us prior to buying. SQUEEZE.DOG’s Logo, name and business identity are trademarked in the Benelux (depot number 1162663- 'Benelux Bureau voor de intellectuele eigendom'). All of SD's online content including images, marketing material, logos, and website designs are the intellectual property of SD and hold copyrights.
4. License for websites and products access and use
4.1 SD is a Dutch registered company, trading according to the Dutch commerce law and the EU e-commerce regulations.
4.2 SD does not allow purchase or use of any of the products offered on our websites by children. Please keep SD' products including packaging material away from children. All SD's items are intended for adult use only. Some of our products require special handling and care. For clothing and accessories made of latex, there are strict additional care and handling instructions that are an integrated part of this agreement. It is recommended to use Latex wear (and especially head masks) under the supervision of another person. Products made of latex are flammable. Avoid contact with fire or heat sources. All products sold by SD are intended only for general novelty dressing purposes, fancy costumes, party wear, swimming and, sport activities or as collectors items. Our products are not intended for bondage or bondage-related activities. SD will not be liable for damage caused by inappropriate use or for a damage caused by a use for a different purpose.
4.3 SD grants you a limited license to access and make personal use of its websites. This license does not include commercial use of the content included on our websites; any collection and use of any products catalogue, products descriptions, prices and other features; any form of downloading or copying of data for the benefit of another party; or use of website data extraction, robots, or related data collection tools. The content of these websites or any portion of these websites may not be duplicated, reprinted, copied, sold, resold, or otherwise utilized for any commercial purpose without our express written approval. You are not permitted to use any meta tags or html tags or other codes using SD' or its affiliates' names or trademarks without the specific written consent of SD. Any unauthorized use may terminates the permission or license to use this website.
4.4 We grant you a restricted, revocable, and nonexclusive right to generate hyperlinks to any of our the websites pages at as long as the links do not portray the SD brand, its affiliates, its staff, or its products or services in a misleading, false, derogatory, or otherwise offensive manner. You are not permitted to use the SD logo or other graphics, images or trademarks as part of the link without our express written permission. You may not cause annoyance, inconvenience or needless anxiety to other users, to SD websites staff or to its affiliates.
4.5 You may post reviews, comments and other content; send communications; submit suggestions, questions, or other information, as long as the content is legal, non abusive, non threatening, non invasive of privacy, non infringing our or other's intellectual property rights, or otherwise injurious to third parties. You are not permitted to submit any content that consists of or contains computer viruses, political propaganda, commercial advertisement, mass mailings, or any form of "spam". Similarly, you must not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content posted. We reserve the right (but not the obligation) to remove or edit any content.
4.6 We strive to make the websites error-free. However, due to the dynamic nature of the internet, and of e-commerce in particular, this cannot always be guaranteed.
4.7 SD can occasionally suspend or restrict access to the websites to allow for our websites infrastructure maintenance, or when upgrading our e-commerce websites and platforms.
5. Your Account Information
5.1. When you use our websites, you are responsible for maintaining the confidentiality of your account and password at all times and for preventing unauthorized purchases from your account. You agree to accept all responsibility for all activities that occur under your account. You have to take all necessary measures to ensure that your account password is kept confidential and secure.
5.2. Please make sure that your personal details you provide us, such as your billing address, email address and payment related information, are up-to date, correct and complete and let us know of any changes to the information that you provided when registering when placing new orders.
5.3. SD reserves the right to deny access to the website, suspend or terminate accounts, remove or edit content, or cancel orders at our discretion. SD is obliged to report any fraudulent activities to, but not limited to, the local justice authorities. If we cancel an order, we will notify you by email and refund any payment paid by you.
6. Your Privacy
7. Ordering from our websites
7.1 When you order a product or service from SD websites, you are seeking to enter into a legal sale contract with SQUEEZE.DOG Amsterdam.
7.2 When purchasing from our websites, you will receive an order confirmation. This will include a link to this agreement and a summary of your order details, information about returns, cancellations or exchange, contact information, and guarantee information. If you are a registered customer, this information will also be available in your orders history.
7.3 Your order is an 'offer to purchase' products or services from our company. When accepted and fulfilled by us we will confirm the acceptance of your offer and will confirm the dispatch by a shipping confirmation email. This acceptance is considered final at the time we send the ‘Shipping Confirmation Email’ to you. Any products or services on the same order which have not been confirmed in the ‘Shipping Confirmation Email’ to you do not form part of this contract. Registered users can review the orders they have placed and their current fulfillment status by clicking ‘My Account’ and ‘Order History’ tabs on the websites.
7.4 Buying from our websites is regarded as a sale contract between you and SQUEEZE.DOG. By buying, you accept the general terms conditions, the shipping rates and the item’s features as described in the website. Purchases shipped to some countries may require a special delivery terms not specified in the product page. Please check the delivery section below for more information. You can use our website to place an order by selecting a product and adding it to your cart. Items you do not require can be removed from your cart at any time.
7.5 Shipping charges will be shown prior to finalizing the checkout process. You will be required to pay for the products in full at the time of ordering. We use secure online payment facilities. You can pay for your order by all major credit cards, PayPal or bank transfer. Promotional prices only apply during the period stated.
8. Pricing, Currency and Stock Availability
8.1. All product base prices quoted on the product page are excluding of V.A.T. The applicable V.A.T. tax (Dutch BTW) is added to your base product price according to the destination to which your order is sent to. Our products are subjected to Dutch V.A.T rate of 0% for all deliveries to end-consumers in countries outside the EU economic zone. Our products are subjected to Dutch V.A.T rate of 21% for all deliveries to end-consumers in countries within the EU economic zone. The shipping address determines the V.A.T. Therefore, the final product price is determined at the checkout process. The total price of a product and/or service is indicated with its applicable tax upon checkout, prior to the payment settlement process. Discounts, promotions or other price adjustment will be reflected on your checkout page. Please make sure that you understand the structure of your order's price including taxes and other charges before committing to ordering. You can contact us at [email protected] at any time if you have a question regarding the prices or taxes of your order.
8.2 We reserve the right to amend prices when necessary, without prior notice to customers. Your order's total price is guaranteed and will not change when a full payment has been accepted and confirmed by us by email. Pending or future orders (for examples, parked items in your shopping carts) may change up or down at any time without a prior notice.
8.3 The prices quoted on our websites are based on a product base price in EUR currency. Our prices are viewable in other currencies for your convenience. Please note that the equivalent currencies quotes are for indication only. The prices may be rounded up or down for the user- or display convenience purposes only. The final total price will be converted to EUR upon checkout. Your payment will be processed in EUR, and you will be charged in EUR.
8.4 Quoted prices in currencies other than EUR are determined by us or by a third party payment processing service. The exact currency rate at the day of your transaction can be calculated by you by comparing the quoted price in foreign currency and the total invoiced amount in EUR. Fluctuation in currency exchange rates may change quoted prices up or down slightly on a daily basis.
8.5 We publish the stock availability details for our products offered on the website, including on each product detail page. Please note that dispatch and delivery time estimates are just that. They are not guaranteed dispatch or exact delivery times.
8.6 Despite our best efforts, the stock count of a small number of our published products may be presented wrongly on the websites. This means that the physical count of products in stock might differ from the count indicated on our website. If an item becomes unavailable for sell ('out of stock'), we will notify you by email with the reason, the expected new delivery time and if we are able to fulfill your order. In this case, we will offer you the possibility to cancel your order at once, and we will issue an immediate full refund. The refund processing time may vary according to your original payment method and to your location.
9.1 We sell and ship to most countries of the world. Currently, all orders are shipped from our hub warehouse in the Netherlands. We will ship items only to residential or business addresses that are not post office boxes. Should you want us to deliver your order to a post office box, kindly contact us prior to placing your order, so we can confirm with our carriers that we can accept the order to your requested address.
9.2 If your order is sent to you in parts due to certain items being out of stock, no extra postage costs will be charged to you.
9.3 Shipping to some countries requires a registered, tracked delivery method. Extra charges may apply. The shipping method available to your country will be listed in the checkout page. You may select your desired shipping method. Currently, the following countries require a registered, tracked shipping methods: Argentina, Armenia, Serbia, Bosnia Herzegovina, Bulgaria, Romania, Albania, Russia, Belarus, Ukraine, Kazakhstan, Azerbaijan, Pakistan, China, Vietnam, Laos, India, all African countries (excluding South Africa), All Central and North Asia countries (including ex Soviet Union countries), Mexico and Brazil. We may amend (add or remove) countries from this list without prior notice.
9.4 Undelivered, delayed, missing or lost items. Most of the items arrive to their destination on time as indicated in the shipping information section of your order. In the unlikely event of delay in delivery, we kindly request you to inform us per email as soon as possible. In some cases, the items can be delayed by the shipping company or by your local customs authorities. We will try our best to assist with tracking the location and the delivery status of the shipped items. Customers who chose a free or 'standard, unregistered mail' (the default shipping method) should realize that tracking of unregistered parcels is not possible. In case that an item is lost in the post, we request the buyer to inform Paypal (when paid with Paypal) or us (when payment was in another way than Paypal). Lost item cases should be reported no longer than 45 days after the transaction day or no longer than 30 days after the actual shipping day. SQUEEZE.DOG will issue a full refund or will offer to send the item again if available, free of additional charges. No refund or re-ship will be possible after 45 working days for orders shipped by a 'free' or 'standard shipping method' (unregistered)'.
10. Customs, import duties and regulations
10.1 When buying products or services for delivery outside the EU economic zone the recipient may be subject to import duties and taxes, which are to be paid at the moment the goods arrive the final destination (the end consumer). Any additional charges must be paid by the person who receives the goods or services. We have no control over these charges and cannot forecast them accurately. Also, Customs policies can vary considerably from country to country, so it is recommended to contact your local customs authorities for further information. Many countries have a minimum amount of goods value that is permitted to be imported without tax (tax free). Additionally, please note that when ordering from us, the recipient is considered the importer of the goods and he must comply with all laws and regulations of the country in which the goods are received.
10.2 Please note that international deliveries may be subjected to opening and inspection by customs authorities.
10.3 Please note that different countries have different import regulations or other restrictions of use. Whether importing /receiving something is allowed in your own country can depend on your local law and customs.
10.4 SD will not be responsible for items, which are opened, lost, detained or seized by postal or customs authorities. You as a customer should adhere to the laws and regulations from your own country. The customer is responsible for any legal problems and costs concerning customs in his country. All additional costs, if applicable, (e.g. import tax, local duties, V.A.T) must be paid by the customer. If you deny accepting your order from any reason, your order will be returned to us, and you will be responsible for all costs involved (costs of shipping back, penalties by the carrier, re-import duties, re-stocking fees and other).
11. Product Failure or Damage Guaranty
11.1 SD makes sure that all products are of the highest quality. We inspect all products in the Netherlands prior to dispatch. We follow strict quality assurance processes. In the unlikely case of damage to the products, caused by manufacturing failure within a period of 60 days (for swimwear, sportswear, shirts and underwear) or 90 days (for clubwear and accessories), SD will compensate the buyer by crediting, replacing or refunding the original purchase amount. Guaranty is usually given only to direct customers and is not transferable to third parties (e.g. when the goods are transferred to third parties or given as a gift).
12. Returns & Cancellation Policy
12.1 Our Customer’s satisfaction is our most important objective. We grant 100% satisfaction guaranty. Should you want to return your item, from any reason, you can do so up to 365 days after the sale date*(see the conditions below). Please check our Returns and Cancellation Policy for more information.
Before returning items to us, please read and follow these instructions. Please make sure that you understand our return instructions and verify that all criteria are met before physically sending any item back to us. Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you should contact our customer service via [email protected] to obtain a "Product Return" authorization number that must be included with your parcel.
12.2 General return (specifying the reason for return is optional)
If the item is not opened, in its original packaging and unused:
You can return it for an exchange or in-store credit within 1 year (365 days), and we will not charge you any restocking fee. Items received back within 30 days, counting from the shipping day), you are also eligible for full cash refund if you prefer (with no restocking fees). The costs of postage of the returns are on you. A registered shipping method is recommended when sending items back. We do not accept returns from orders that were placed over a year prior to the return day.
If the item is opened but in its original, new, unused condition:
You can return it for a refund, exchange or in-store credit within 30 days, counting from the shipping day with no restocking fees (cash refund is possible). All items must be in their original, unused condition, with original packaging, labels and tags (if applicable). When you try on body wear (including underwear, swimwear and intimates), the item is considered used. If you return your opened item after 30 days from the shipping day, no cash refund will be granted (opened or unopened).
12.3 Return of order errors or damaged products
Wrongly shipped products:
For wrongly shipped items (item shipped was not ordered), we will be responsible for an exchange any shipping fees. If you prefer, you can also return the product and get a full refund plus shipping and handling fee.
Color or size errors:
If the color or the size of the item received is different from what specified in the order confirmation, you are eligible for a full refund or exchange. This does not apply if the color or size are different from expected by you (e.g. when we sent the correct item, but you do not like its color or the size is too small). Despite our best efforts to show the products on screen in their natural color, colors can be perceived slightly differently across various monitor screens.
Defect or damage products:
We will be responsible for exchange or refund if there is any product quality related defects. Customers may need to send the product back to us, so we can assess our liability and proceed to exchange or refund. You must contact us by email prior to sending back any damaged or defect item. After authorization by email we will instruct you on the return procedure. The costs for shipping defect or damaged items will be on us.
12.4 Returns of customized orders are accepted within 30 days after shipping confirmation and are subject to a 50% restocking fee.
13 Cancellation policy
If an order is canceled before delivery, there will be no costs incurred. This does not apply for customized items. In case of a cancellation of customized order, a handling fee of 50% will be imposed. If you wish to cancel your order after delivery, kindly follow the return policy instructions.
14. Copyright and Trademarks
14.1 All content included on our websites, such as text, graphics, photographs, audio, video, logos, website interface, design icons, images, and software, is the property of SQUEEZE.DOG Amsterdam or its subsidiaries, its affiliates or its content suppliers and is protected by Dutch and international copyright, intellectual and right laws. Additionally, the compilation of all content on these websites is the exclusive property of SQUEEZE.DOG Amsterdam and its affiliates and is protected by Dutch and international copyright, intellectual right laws. All software, website applications and e-commerce platforms used on these websites are the property of SQUEEZE.DOG Amsterdam or of our software suppliers and is protected by Dutch and international copyright laws. All music played on our websites is licensed according to Dutch law and regulations and is copyrighted to the respective music owners.
14.2 You may not extract or re-utilize parts of the contents of the website without our express written consent. In particular, you may not exercise any data mining, robots, or similar data gathering and extraction techniques for the purpose of re-utilization of any substantial parts of these websites, without our express written consent. You also may not create or publish your own database that features substantial parts of these websites (including, but not limited to our prices and catalogue) without our express written consent.
14.3 The SQUEEZE.DOG logo, brand name and other marks indicated on our website are trademarks or registered trademarks of SQUEEZE.DOG Amsterdam in the European Union, USA, Canada, Australia, and/or other jurisdictions. The SD trademarks may not be used in relation to with any product or service that is not SD, in any way that is likely to cause confusion among customers, or in any manner that harm or discredits SD. All other trademarks not owned by SD that appear on these websites are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SD.
15. Copyright Infringement of Others
We respect the intellectual property of others. If you believe that your or others copyrighted work has been copied in a way that constitutes copyright infringement, please contact us as soon as possible with more information.
16. E-commerce and Electronic Communications
17. Amendments to this Agreement
We reserve the right to make changes to our website, content, policies, and to these terms & conditions at any time. You will be subject to the terms & conditions in force at the time you use the website or that you order products or service from our websites, unless any change to those policies or these conditions is required to be made by law or government authority. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
18. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these agreement’s terms and conditions, intentionally or unintentionally, by any way, we may or may not take legal action to protect our business rights. Should we decide to take no action, we will still be entitled to use our rights in any other situation where you or others breach these conditions.
20. Disputes, Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of the Kingdom of the Netherlands and the European Union. You agree, as we do, to submit to the non-exclusive jurisdiction of the Dutch courts. Your statutory rights are not affected by these terms and conditions.